Terms of use
These terms govern the use of Fixly by client organisations, their users and people who use its public links and forms.
1. Purpose
Fixly is an online tool for tracking building work requests (tickets, work orders, vendors, buildings). The features available depend on the organisation’s plan and may change to improve the service or meet technical and legal requirements.
2. Account and users
The person who creates an organisation confirms they are authorised to act for it. The organisation is responsible for the people it invites, the roles it assigns and the confidentiality of credentials.
3. Plans and payment
The prices, limits and features of each plan are those shown on the commercial page at the time of subscription. Paid subscriptions are charged through the payment provider. If a payment fails or the subscription is cancelled, the organisation returns to the free plan; its data is not deleted for that reason alone, but some features become unavailable.
4. Client data
The organisation remains the owner of, and responsible for, the data it enters (buildings, tenants, vendors, photos, amounts) and its lawfulness. It checks work orders and documents before sending them.
5. Backups and data loss
The entire site, including data, is backed up automatically once a day. After an incident, data is restored from the latest available backup: data entered, changed, imported or sent since that backup may be lost. To the extent permitted by mandatory law, the operator is not liable for the loss of such data. The client is responsible for keeping its own copies of important information (for example PDF work orders and the CSV export of costs).
6. Availability and maintenance
The operator aims for high availability but does not guarantee uninterrupted or error-free operation. Maintenance, technical incidents, provider outages (hosting, e-mail, payment) or security measures may make the service temporarily unavailable, without any right to compensation.
7. Vendor links and public forms
Vendor links and reporting QR codes give access to certain information without an account. The organisation decides who receives them, revokes them when needed and is responsible for their distribution. Vendors and tenants who use them undertake to provide accurate information.
8. Acceptable use
The service must not be used unlawfully, to send unsolicited messages, to bypass security controls or to process data without a legal basis. The operator may suspend access in case of abuse or security risk.
9. Liability
To the extent permitted by mandatory Swiss law, the operator’s liability is excluded for indirect damage, loss of profit, loss of data and damage caused by third parties or providers. Otherwise, it is limited to the amount paid by the organisation in the twelve months before the event. These limitations do not apply in case of intent or gross negligence.
10. Changes
The operator may change these terms. The version in force is published on this page; continuing to use the service after a change constitutes acceptance.
11. Governing law and jurisdiction
Swiss law applies. The place of jurisdiction is the operator’s registered office, subject to mandatory jurisdictions.
Operator
The operator’s full details are entered in the Super console before going live.