Privacy policy
How Fixly processes personal data, in accordance with the Swiss Federal Act on Data Protection (FADP).
Roles
The client organisation is responsible for the data of its buildings, tenants and vendors; the operator processes it on its behalf. The operator is responsible for user account and billing data.
Data processed
Accounts (name, e-mail, language, role, sign-ins), data entered by the organisation (buildings, units, occupants, vendors, tickets, photos, amounts), tenant reports (name, contact, description, photos; IP address stored only as a hash), technical and security logs.
Purposes
Providing the service, authenticating users, sending requested e-mails (work orders, invitations, reports), billing, securing the platform and preventing abuse.
Hosting and providers
Data is hosted in Switzerland. Providers used depending on configuration: e-mail delivery, payment (Stripe), bot protection (Cloudflare Turnstile).
Backups and retention
The entire site is backed up once a day; backups are kept for a limited period and then replaced. Data entered since the last backup cannot be restored after an incident. Data is kept as long as the account exists and then deleted within a reasonable time, subject to legal obligations.
Your rights
You may request access to, correction or deletion of your data. For data managed by a client organisation (tenants, vendors), contact that organisation first.
Operator
The operator’s full details are entered in the Super console before going live.